Contact Center Services

Our contact center is available to our clients 24 hours a day, seven days a week, allowing them to conduct transactions in one call and from anywhere in the world.

We are pleased to serve you through our contact center, available 24 hours a day, seven days a week.

• Prestige Contact Center: +96265003003
• All Bank Customers: +96265003005

• Internal transfer among client accounts
• Activating credit and debit cards
• Stopping credit and/or debit cards in case of loss, theft, or fraudulent transactions
• Receiving objection applications for transactions on credit and/or debit cards
• Changing account number feeding the credit cards or housing and personal loans
• Adding / Changing / Canceling debit card primary or secondary accounts
• Activating the SMS service and Adding / Canceling messages included in this service
• Changing phone number registered for receiving SMS messages for transactions by the credit or debit cards
• Adding / Changing the phone number for receiving the one-time password (OTP 3D Secure) for online transactions made by credit and/or debit cards
• Changing client phone number on AJIB Online
• Receiving applications for issuing replacement credit and/or debit cards for lost/stolen or damaged cards
• Receiving requests for obtaining new pins for credit and/or debit cards
• Receiving requests for activating the online and mail order services for credit and/or debit cards
• Suspending the online banking service
• Resetting the number of attempts to enter pin-number for online banking service and/or credit and/or debit cards